心得

Before your visit

Spa Courtesies

Our spa courtesies ensure satisfactory and fair services for all of our treasured guests. We kindly request that every guest honor them.

Treatment hours

Monday to Friday, 10:00am – 9:30pm. Saturday and Sunday, 10:00am – 8:30pm.

Spa services are available to guests 16 years of age and older.

Before your appointment

We recommend eating a meal 2 to 3 hours before your treatment, so you are neither too full nor too hungry during your visit.

Arrival time

We suggest arriving at least 20 minutes before your appointment to enjoy a welcome drink and prepare for your treatment.

Please respect your appointment time. Your service will end at its originally scheduled time to prevent a delay for the next guest. Thank you for understanding.

Cancellation policy

Appointments require a credit card for reservation.

We respectfully ask that you allow more than 48 hours’ notice if you must cancel an appointment. Cancellations within 48 hours of your appointment, and missed appointments, will be charged 100%.

Gift vouchers

Gift vouchers are available for any treatment. They are non-refundable and must be presented at the time of treatment.

Ask your host if you are interested in purchasing one, or read more about gift certificates.

Health conditions

While making your reservation, kindly tell us about any health conditions, allergies or injuries that may affect your service.

Pregnancy

We have specially designed treatments for expectant mothers 13 weeks or later into pregnancy. Please allow our spa team to guide you in selecting a suitable treatment, such as the Ninpu Massage.

Modification to service

Tomoko Spa Inc reserves the right at any time to modify, discontinue or remove, temporarily or permanently, the Website and/or the Website Content (or any part thereof), including the Restricted Areas, with or without notice.

You agree that Tomoko Spa Inc shall not be liable to you or any third party for any modification, suspension, removal or discontinuance of the Website.